Frequently Asked Questions
Everything you need to know about our clean beauty essentials.
Are your products vegan and cruelty-free?
Yes! All Shop Good Chemistry products are 100% vegan and PETA-certified cruelty-free. We never test on animals or use animal-derived ingredients.
What does 'Clean Beauty' mean at Shop Good Chemistry?
Our formulas are free from parabens, phthalates, and sulfates. We prioritize safe, non-toxic ingredients that are effective for your skin and gentle on the planet.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused or gently used products within 30 days of delivery for a full refund.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more countries in the near future.
How can I track my order status?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website and visiting the 'Order History' section.